Once logged into the Hancock Energy Efficiency Cloud portal, users can modify their information by clicking on the User icon or their username in the upper right-hand side of the page. In this example, the user can click on the person outline or on the word Meghan:
How do I change my email address phone number or address?
After clicking on the Username or Person icon in the top menu bar, users can modify the following fields:
Full Name: (The Display name within the system)
Simply edit the information and click Save to modify the data.
How do I change my password?
After clicking on the Username or the Person icon in the top menu bar, you will see a "Change Password" button on the upper right.
Click "Change Password" and you will be prompted to enter in your existing password and then enter your new password.
Can I modify my login or username?
No. At this time, usernames cannot be modified by the logged in users.
What if I forgot my password?
Please contact your program administrator and they can reset it for you. If you do not have contact information for your program administrator, please enter in a support ticket and our team would be happy to help.