We're here to help

    System Requirements



    Browser Compatibility

    WAP Online is built on a web-based platform and is compatible with:

    • Internet Explorer 9, 10, 11*
    • Google Chrome**
    • Mozilla Firefox
    • Apple Safari

    *IE11 must be run using Compatibility View

    **Google Chrome should be run at 100% zoom level to avoid Window/Dialog errors

    Liheap Online is compatible with Internet Explorer 9, 10 and 11*

    *IE11 must be run using Compatibility View 

    Set your browser to clear "cache". Cache's store old website information and effect website performance. In the case of a dynamic website like WAP Online that is constantly being updated, caches are detrimental. Ideal setting: set your system to clear your cache daily or upon exit.


    A note about Internet Explorer:

    Microsoft states "After January 12, 2016, Microsoft will no longer provide security updates or technical support for older versions of Internet Explorer. Security updates patch vulnerabilities that may be exploited by malware, helping to keep users and their data safer."


    System Requirements

    A minimum of 2mb RAM is recommended, along with a hi-speed internet connection with strong connectivity for the best performance.

    The following add-ons or plug-ins are required to display and print graphics, reports, etc. for WAP Online:

    Are you running WAP Online and LIHEAP Online?

    If you are running WAP Online for Weatherization services and LIHEAP Online for Utility Assistance programs, we recommend Internet Explorer. Doing so will support running both software programs on your system.



    Any iPad will work that is able to run iOS 9 or above.

    All iPads come with plenty of storage and processing speed to support HEAT.


    Was this article helpful?
    0 out of 0 found this helpful